Payments and Returns
Important Information Regarding Returns and Refunds
We like to keep everything simple: We will gladly exchange an item or items if you are dissatisfied within seven (7) days of the receipt of your order. Please contact us by email first so we can expect your return. The return postage is at your cost and we will pay to ship your exchange back to you.
A general rule of thumb is that all of our sweaters, unless stated differently in the description, will fit 10-13 inch teddy bears.
We have a special category for 8-12 inch bears and unless otherwise stated, our outfits fit 14-16 inch bears.
Our blank t-shirts come in 8 and 15 inch sizes.
As always, you can email us if you are unsure of the size of an outfit or accessory.
No refunds are given but we will gladly exchange when we receive your item back in unused condition as long as we are notified within seven (7) days of the day you receive your order.
*****PLEASE NOTE: During the busy months of the holiday season shipping times gets longer so please allow for that when ordering.*****